Returns & Quality Guarantee

At ISHA Hair Collection, we are committed to providing premium-quality hair extensions that are carefully inspected before shipment to ensure they meet our high standards.

Due to the personal nature of our products and for hygiene and safety reasons, all hair sales are final. We do not accept returns, refunds, or exchanges under any circumstances.

Quality Concerns

If you believe you have received the wrong item or a product with a manufacturing defect, please contact us within 7 calendar days of the delivery date.

Please email ishahaircollection1@gmail.com with the following:

• Your order number
• A detailed description of the issue
• Clear photos and videos of the product in its original condition

All quality claims are reviewed on a case-by-case basis. If we determine that the issue resulted from a manufacturing defect or an error on our part, we will provide an appropriate resolution at our sole discretion.

Quality claims will not be accepted if the hair has been:

• Installed
• Washed or conditioned
• Colored, bleached, toned, or chemically processed
• Cut or altered in any way
• Removed from the weft
• Damaged through improper installation, improper handling, excessive heat, or the use of products not recommended by ISHA Hair Collection

Please note that slight variations in color, texture, wave pattern, curl pattern, density, and strand thickness are natural characteristics of authentic human hair and are not considered defects.

Order Changes & Cancellations

Please review your order carefully before completing your purchase.

Orders begin processing shortly after they are placed. As a result, we cannot guarantee cancellations, modifications, or shipping address changes once an order has been submitted.

Hair Appointments

We strongly recommend waiting until your order has been delivered and thoroughly inspected before scheduling your hair installation appointment.

Customers are responsible for inspecting all products immediately upon delivery. Any concerns regarding the quality or accuracy of an order must be reported before the hair is installed, altered, or otherwise modified. Once the hair has been installed, washed, colored, bleached, cut, chemically processed, or altered in any way, we are unable to verify its original condition and no quality claims will be accepted.

ISHA Hair Collection is not responsible for missed appointments, stylist fees, installation costs, removal costs, reinstallation costs, travel expenses, or any other expenses resulting from shipping delays, carrier issues, customer scheduling, or the condition of hair that has been altered after delivery.

 

Limitation of Liability

ISHA Hair Collection's liability is limited to the purchase price of the product. To the fullest extent permitted by law, we are not responsible for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of our products.

Contact Us

If you have any questions regarding your order or this policy, please contact us at ishahaircollection1@gmail.com.