Shipping Policy

Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays). This processing period allows us to carefully prepare, inspect, and package your order before shipment.

Please note that processing time is separate from shipping time. While many orders may ship sooner, processing times are estimates and may vary during product launches, sales, holidays, or periods of high order volume.

Shipping

Once your order has been processed, you will receive a shipping confirmation email containing your tracking number.

Estimated Shipping Times

United States

• USPS Standard Shipping: 3–4 business days

Please note that shipping times are estimates provided by the carrier and are not guaranteed. Delivery delays caused by USPS or other shipping carriers are outside of our control.

Canada

• Shipping is currently unavailable.

Order Tracking

You'll receive a tracking link by email as soon as your order ships. Please allow up to 48 hours for tracking activity to appear. Questions about your shipment? Email us at ishahaircollection1@gmail.com and we'll help right away.

Shipping Address

Please ensure your shipping information is accurate before placing your order.

To help prevent fraudulent transactions, the billing and shipping addresses must match. Orders with mismatched information may be delayed, canceled, or require additional verification before processing.

If you notice an error in your shipping address after placing your order, please contact us immediately at ishahaircollection1@gmail.com. While we will do our best to assist, we cannot guarantee that address changes can be made once an order has entered processing.

Lost, Stolen, Delayed, or Damaged Packages

Once your order has been shipped and accepted by the shipping carrier, responsibility for the package transfers to the carrier.

ISHA Hair Collection is not responsible for:

• Lost, stolen, or delayed packages
• Packages marked as delivered by the shipping carrier
• Carrier delivery errors
• Incorrect or incomplete shipping addresses provided by the customer
• Shipping delays caused by weather, holidays, customs, or other circumstances beyond our control

Customers are responsible for monitoring their tracking information and contacting the shipping carrier regarding delivery-related issues.

Local Pickup

Local pickup orders require 3–7 business days for processing.

When your order is ready, you will receive an email or text message with pickup instructions and the pickup location.

Some orders may be available for pickup sooner at our discretion.

Final Sale Policy

All hair sales are final.

Due to the personal nature of our products and for hygiene reasons, we do not accept returns, refunds, or exchanges.

Please review your order carefully before completing your purchase

ISHA Hair Collection is not responsible for shipping delays once an order has been accepted by the carrier, and such delays do not qualify for refunds, cancellations, or chargebacks.